Returns & Exchanges

At The Australian Organic, we want you to be completely satisfied with your purchase of our natural beauty products. If you are not entirely happy, we offer a 30-day return policy for items in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the unused organic products in their original packaging, ensuring the items are protected to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return label or use a tracked shipping service to send the package back to our warehouse in Sydney.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.