Frequently Asked Questions
Everything you need to know about our natural skincare philosophy.
Are your products 100% organic?
Yes, we pride ourselves on using certified organic ingredients sourced directly from Australian suppliers to ensure the highest purity and potency for your skin.
How much does shipping cost within Australia?
We offer free standard shipping on all orders over $75. For orders under $75, a flat rate of $9.95 applies for standard delivery via Australia Post.
Do you test your products on animals?
Absolutely not. The Australian Organic is committed to ethical beauty; all our products are 100% cruelty-free and vegan-friendly.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin type, you can return it within 30 days of purchase for a full refund or exchange.
Is your packaging eco-friendly?
Sustainability is at our core. Our bottles are made from recyclable glass and our shipping mailers are 100% compostable.
Can I use your products if I have sensitive skin?
Our formulas are designed specifically for sensitive skin, avoiding harsh chemicals, synthetic fragrances, and parabens to minimize the risk of irritation.